Effective Date: October 17, 2026
Website: shoplent.com
Business Name: Shoplent

1. Introduction

At Shoplent, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience.

If you are not satisfied with your purchase or receive a damaged, defective, or incorrect item, you may request a return or refund under the terms of this policy.

We offer a 7-day return and refund policy from the date you receive your parcel, subject to the conditions described below and applicable law.

2. Return Eligibility

To qualify for a return, you must contact Shoplent within 7 days of receiving your parcel.

Returned products should generally meet the following conditions:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, accessories, manuals, and other included items, where applicable.
  • Proof of purchase, such as an order number or receipt, must be provided.
  • The return request must be approved by our customer support team before the product is sent back.

Certain products may be subject to additional return conditions where these are communicated to customers and permitted by applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 7 days of receiving your parcel.

To help us review your request, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs or a video showing the product and the problem, where possible.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, exchange, repair, or refund, as appropriate and subject to applicable law.

4. Products Not Eligible for Return

Where permitted by applicable law, certain products may not be eligible for return, including:

  • Products damaged due to misuse, negligence, or improper handling by the customer.
  • Products that have been altered, modified, or repaired without authorization.
  • Products returned without their essential components or included accessories.
  • Products specifically identified as non-returnable before purchase, where such restrictions are legally permitted.

These exclusions do not affect any mandatory consumer rights that apply to damaged, defective, misdescribed, or otherwise legally non-compliant products.

5. How to Request a Return

To request a return, follow these steps:

  1. Contact us by email or phone within 7 days of receiving your parcel.
  2. Provide your order number and explain the reason for the return.
  3. Share photographs or videos if the product is damaged, defective, or incorrect.
  4. Wait for our customer support team to provide return instructions.
  5. Pack the product securely and return it using the agreed method.

Please do not send a product back before contacting us, as this may delay the processing of your request.

6. Return Shipping Costs

If you receive a damaged, defective, incorrect, or incomplete product, Shoplent will review the issue and arrange an appropriate resolution, including responsibility for return shipping where required by applicable law or agreed by us.

For returns requested because a customer changes their mind or no longer wants the product, the customer may be responsible for return shipping costs, where permitted by applicable law and communicated before the return is arranged.

Original delivery charges and other fees, if any, will be handled according to the circumstances of the return and applicable law.

7. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will be processed using the original payment method where possible, or another mutually agreed method.

For Cash on Delivery (COD) orders, we may request the customer’s bank account or other suitable refund details to process the payment securely.

Refund processing and receipt times may vary depending on the payment provider, bank, or refund method. We will inform you of the expected processing arrangements when your refund is approved.

8. Exchanges and Replacements

If you wish to exchange a product, please contact our customer support team within 7 days of receiving your parcel.

Exchanges and replacements are subject to product availability and approval. If the requested replacement is unavailable, we will discuss an appropriate alternative or refund, as applicable.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

An order may be cancelled before dispatch, subject to its processing status. Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply instead.

If payment has already been received for an order that is successfully cancelled, any applicable refund will be processed according to this policy and applicable law.

10. Contact Us

For return, exchange, or refund requests, please contact us:

Business Name: Shoplent
Website: shoplent.com
Email: info@shoplent.com
Phone: 03347137896
Address: College Road, Chishtian, Pakistan

Please include your order number in your communication so we can assist you more efficiently.

11. Changes to Our Return & Refund Policy

Shoplent reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice. Changes will be published on this page and will become effective upon publication unless otherwise stated.

Customers should review this policy periodically to stay informed about our return, exchange, and refund procedures. Any changes will be applied subject to applicable law and any rights already established for existing orders.