Payment Policy

Effective Date: October 17, 2026
Website: shoplent.com
Business Name: Shoplent

1. Introduction

Welcome to Shoplent. We aim to make your shopping experience simple, convenient, and secure. This Payment Policy explains the payment methods available for purchases made through our website and the terms related to order payments.

By placing an order on shoplent.com, you agree to the terms outlined in this policy.

2. Accepted Payment Methods

Shoplent may offer the following payment methods, depending on availability:

• Cash on Delivery (COD): Pay for your order when it is delivered to your address.
• Bank Transfer: Make payment directly to our designated bank account using the payment details provided by Shoplent.
• Mobile Wallets: Pay through supported mobile wallet services, where available.
• Online Payments: Use supported online payment methods displayed on our website, where available.

Available payment methods will be displayed or communicated during the ordering process. Not every payment method may be available for every order or delivery location.

3. Cash on Delivery (COD)

Cash on Delivery allows customers to pay for their orders when the parcel arrives.

Customers choosing COD must ensure that the full amount due is available at the time of delivery.

Please provide a valid phone number and accurate delivery address so our team or courier can contact you when necessary.

COD availability may depend on the customer’s location, order value, product availability, and courier service.

4. Advance Payments and Online Transfers

For orders requiring advance payment, customers must complete the payment using the instructions provided by Shoplent.

Customers making a bank transfer or mobile wallet payment should:

• Transfer the exact amount communicated by our team.
• Use the correct account or wallet details provided through our official communication channels.
• Provide payment confirmation or transaction details when requested.
• Avoid sharing passwords, PINs, OTPs, or other confidential security credentials.

Orders requiring advance payment may not be processed or dispatched until the payment has been verified.

5. Order Confirmation and Payment Verification

Shoplent may contact customers to confirm their orders and verify payment details where necessary.

For online transfers or other prepaid orders, processing may be delayed if payment confirmation is pending or the transaction cannot be verified.

If payment is unsuccessful, incomplete, or not received, we may contact the customer to resolve the issue before proceeding with the order.

6. Product Prices and Additional Charges

All product prices on our website are displayed in Pakistani Rupees (PKR), unless stated otherwise.

Applicable shipping charges, taxes, or other fees, where relevant, will be communicated or displayed before the order is finalized.

Customers should review the order summary carefully before confirming their purchase.

Prices and promotional offers may change without prior notice. However, any changes to an already confirmed order will be handled in accordance with our Terms & Conditions and applicable law.

7. Payment Security

Shoplent takes reasonable measures to protect customer payment information and reduce the risk of unauthorized transactions.

Where third-party payment providers are used, payment processing may be subject to their security procedures, terms, and privacy policies.

Customers are responsible for keeping their payment credentials confidential and notifying their bank or payment provider if they suspect unauthorized activity.

Shoplent will never require customers to disclose their banking passwords, ATM PINs, or OTPs through unsolicited calls or messages.

8. Failed, Duplicate, or Incorrect Payments

If your payment fails, is deducted more than once, or is sent to the wrong account, please contact us as soon as possible.

Provide your order number and relevant transaction details so we can review the matter.

Where a duplicate payment or an incorrect charge is verified, we will work with the relevant payment provider to arrange an appropriate resolution in accordance with applicable law.

Please do not share your full card number, password, PIN, or OTP when reporting a payment issue.

9. Refunds and Payment Reversals

Approved refunds will be processed in accordance with our Return & Refund Policy.

Where possible, refunds will be issued through the original payment method. For COD orders, we may request suitable bank account or other payment details to complete an approved refund.

Refund processing times may vary depending on the bank, payment provider, and transaction method.

Any applicable refund for a cancelled order or an unsuccessful transaction will be handled in accordance with our policies and applicable law.

10. Order Cancellation and Non-Payment

Shoplent reserves the right to hold or cancel an order if payment cannot be verified, required payment is not received, or there is a reasonable concern about fraudulent activity.

For COD orders, repeated unjustified refusals to accept parcels may result in additional order verification or restrictions on COD availability, where permitted by applicable law.

If payment has already been received for an order that is cancelled, any applicable refund will be handled according to our Return & Refund Policy and applicable law.

11. Fraud Prevention

Shoplent may take reasonable steps to identify and prevent suspicious or unauthorized transactions.

We may request additional order verification when necessary to protect customers and our business.

Orders reasonably suspected of involving fraud may be delayed, declined, or cancelled, subject to applicable law.

12. Contact Us

If you have questions about payments, payment verification, failed transactions, or refunds, please contact us:

Business Name: Shoplent
Website: shoplent.com
Email: info@shoplent.com
Phone: 03347137896
Address: College Road, Chishtian, Pakistan

Please include your order number and relevant transaction reference when contacting us. Do not send passwords, PINs, OTPs, or other confidential security information.

13. Changes to Our Payment Policy

Shoplent reserves the right to update, modify, or change this Payment Policy at any time without prior notice. Changes will be published on this page and will become effective upon publication unless otherwise stated.

Customers should review this policy periodically to stay informed about accepted payment methods, payment procedures, and related conditions. All changes remain subject to applicable law and any rights already established for existing orders.