Effective Date: October 17, 2026
Website: shoplent.com
Business Name: Shoplent

1. Introduction

Welcome to Shoplent. We aim to deliver your orders safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order on shoplent.com, you agree to the terms outlined in this policy.

2. Order Processing and Dispatch Time

We typically ship orders within 3–7 business days to ensure safe and timely delivery.

Order processing begins after the order has been received and, where necessary, confirmed by our team. Business days exclude Sundays and public holidays, unless otherwise stated.

Processing times may vary depending on product availability, order verification, seasonal demand, or other operational circumstances.

3. Delivery Time

After dispatch, delivery times depend on the destination, courier service, and other factors.

Delivery may take additional time due to weather conditions, public holidays, high order volumes, road closures, or circumstances beyond our reasonable control.

We will make reasonable efforts to ensure that your parcel reaches you as soon as possible. However, delivery dates are estimates and are not guaranteed unless expressly confirmed.

4. Shipping Locations

Shoplent primarily serves customers within Pakistan.

Delivery availability may vary depending on the customer’s location and the courier services available in that area. If delivery to your address is unavailable, our team may contact you to discuss possible alternatives or cancel the order, with any applicable refund handled according to our policies and applicable law.

5. Shipping Charges

Shipping charges, if applicable, will be displayed or communicated to customers before they complete their order.

Shipping fees may vary depending on the delivery location, parcel size, weight, courier service, or promotional offers.

Any applicable delivery charges will be communicated clearly before order confirmation.

6. Order Confirmation

After placing an order, customers may receive confirmation through a phone call, SMS, WhatsApp, or email.

We may contact customers to verify their contact details, delivery address, product selection, or payment method before dispatch.

Please provide accurate information and a reachable phone number to avoid unnecessary delays.

7. Tracking Your Order

Where tracking services are available, we may provide a tracking number or relevant tracking details after your order has been dispatched.

Customers can use the provided information to check their parcel’s delivery progress through the relevant courier service.

If tracking information is unavailable or you need assistance with your shipment, please contact our support team.

8. Incorrect Address and Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and valid contact details.

If a parcel cannot be delivered because of an incorrect address, an unreachable phone number, or the recipient’s unavailability, the courier may attempt redelivery or return the parcel to us.

Additional delivery charges may apply for redelivery where applicable and communicated to the customer.

If a parcel is returned to Shoplent, we may contact the customer to arrange redelivery or cancellation. Any refund or additional charges will be handled according to the applicable policies and law.

9. Delayed, Lost, or Missing Parcels

If your order has not arrived within the estimated delivery period, please contact us so we can check its status with the courier service.

We will make reasonable efforts to investigate delayed, lost, or missing parcels and assist with an appropriate resolution.

Delivery delays caused by courier operations, severe weather, public holidays, or other circumstances beyond our reasonable control may occur. This does not affect any rights or remedies available to customers under applicable law.

10. Damaged Parcels

Please inspect your parcel when you receive it.

If the parcel or product appears damaged, incorrect, or incomplete, contact us within 7 days of receiving your order. Where possible, provide photographs or videos showing the condition of the parcel and product.

We will review your complaint and assist according to our Return & Refund Policy and applicable law.

11. Cash on Delivery (COD)

If Cash on Delivery is available for your order, payment must be made to the courier at the time of delivery.

Please ensure that the required payment amount is available when your parcel arrives. COD availability may depend on your location, order details, and courier service.

12. Contact Us

If you have questions about shipping, delivery charges, tracking, or delayed orders, please contact us:

Business Name: Shoplent
Website: shoplent.com
Email: info@shoplent.com
Phone: 03347137896
Address: College Road, Chishtian, Pakistan

Please provide your order number when contacting us about a shipment.

13. Changes to Our Shipping Policy

Shoplent reserves the right to update, modify, or change this Shipping Policy at any time without prior notice. Changes will be published on this page and will become effective upon publication unless otherwise stated.

Customers should review this policy periodically to stay informed about our shipping procedures, delivery timeframes, and related conditions. All changes remain subject to applicable law and any rights already established for existing orders.